InsightsArticle

When the wagons never came: recovering a client’s money through court and mediation

Date
30 October 2026
Reading time
4 min
Author
Osmar Group

In short:

In short: if a supply contract is breached, record the breach, send a pre-trial claim and go to court if it is refused. In this case the defendant accepted the claim and the money was returned under a mediation agreement.

In legal practice it is common for one party to perform its contractual obligations properly while the other fails to perform its own on time.

In one such case, my client entered into a freight forwarding contract for the supply of rail wagons. The client paid as the contract required. However, the wagons were not delivered within the agreed period, and the money was not returned.

Before going to court, a pre-trial claim was sent to the defendant demanding performance and a refund of the money paid. The dispute could not be settled voluntarily: the money was not returned within the deadline.

I therefore prepared and filed a statement of claim on the client’s behalf with the Specialised Inter-District Economic Court of Almaty.

During the proceedings the defendant accepted the claim and expressed its intention to settle the dispute by entering into a mediation agreement. Taking the parties’ positions into account, the dispute was resolved through mediation, on terms that provided for the refund to the client.

Under the mediation agreement the client received the money owed, and the dispute was settled without lengthy court proceedings.

The case shows that effective protection of a client’s interests can involve not only recovery through the courts but also alternative dispute resolution. Consistent work — from the pre-trial claim to the lawsuit and the mediation agreement — led to the money actually being returned.

  • Record the breach promptly: the deadlines, the payment and the failure to perform.
  • Send a reasoned pre-trial claim demanding performance or a refund.
  • If it is refused, go to court and use the remedies provided by law.
  • Consider mediation: going to court does not always mean taking the dispute all the way to judgment. If the parties are ready to agree, mediation can be an effective way to settle the dispute and secure payment.

And do not delay: the general limitation period for recovering a debt is three years.

What should I do if a supplier took payment but did not deliver?

Record the failure, send a reasoned pre-trial claim demanding performance or a refund, and go to court if it is refused.

Can a dispute be settled after a lawsuit has been filed?

Yes. In this case the defendant accepted the claim in court and the parties signed a mediation agreement to return the money without lengthy proceedings.

Does a dispute have to go all the way to a court judgment?

No. If the parties are ready to agree, mediation can be an effective way to settle the dispute and secure payment.

Need advice?

If this article raises questions for you, or you need qualified legal help, our specialists are ready to assist.

Category
Litigation

Legal basis

  • •Civil Code of the Republic of Kazakhstan (contractual obligations)
  • •Law of the Republic of Kazakhstan “On Mediation”
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